Privacy Policy
Last updated: 09 October, 2025
At Casiny, we are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, share, and safeguard your personal information in accordance with applicable Australian laws and the General Data Protection Regulation (GDPR).
Information We Collect
We collect personal information you provide during registration and account management, including your name, email address, contact details, and identity verification documents. We automatically collect information about your visits to our website, such as your browser type, IP address, and usage patterns through cookies and similar tracking technologies. In compliance with responsible gaming and anti-money laundering regulations, we may also collect special categories of personal data related to your gaming preferences and financial information. This information is collected to verify your identity, comply with legal obligations, and improve your gaming experience.
How We Use Your Information
We use your personal information to manage your player account, process deposits and withdrawals, and provide customer support services. Your data enables us to comply with anti-money laundering legislation, responsible gaming requirements, and other regulatory obligations imposed on licensed gaming operators. We analyse usage data to improve our website functionality, personalise your experience, and enhance our marketing communications. We may also use anonymised derivatives of your data to develop better content and services where no automated decision-making is involved.
Information Sharing
We may disclose your personal information to governmental and regulatory authorities, law enforcement agencies, and courts when required by law or legal process, including subpoenas or warrants. We share necessary information with trusted third-party service providers who assist in operating our platform, but these providers are contractually bound to respect the confidentiality and security of your data. We do not permit third parties to use your personal information for their own marketing purposes.
Data Security
We are committed to protecting your personal information through industry-standard security measures and best business practices. Our systems employ encryption and secure server infrastructure to safeguard all data you submit to us. We have appointed a Data Protection Officer to oversee compliance with data protection regulations and ensure your information remains secure. All reasonable precautions are taken to prevent unauthorised access, alteration, or disclosure of your personal data.
Your Rights
Under GDPR and Australian privacy laws, you have the right to access, correct, or request deletion of your personal information. You may object to the processing of your data where we rely on legitimate interests, provided such objection does not conflict with legal obligations. Please note that due to anti-money laundering regulations, we are required to retain your personal data for a minimum of five years from your last transaction or account closure, and erasure requests prior to this period cannot be entertained. To exercise any of these rights or lodge a complaint, please contact our Data Protection Officer.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your website experience, analyse usage patterns, and measure the effectiveness of our marketing efforts. These include essential cookies for website functionality, functional cookies for personalisation, and advertising cookies to track new player registrations. We do not share your personal information such as name or email with advertising partners, though your website visit data may be linked with other information by third-party providers in accordance with their privacy policies.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your legal rights, or have concerns about how we handle your personal information, please contact our Data Protection Officer. We are committed to addressing your privacy concerns promptly and professionally.
[email protected]